The objective of this book is to give would-be workers in the commercial side of the airline industry the basic knowledge and tools they need to kick-start their careers.

The book is mainly talking about what you need to know at the entry level to a traditional airline or a travel agent dealing with airlines. It begins with a general description of the commercial and legal framework in which airlines operate and continues into details of frontline operations. The main topics discussed in the book are:

The legal and the commercial framework of airline operations
Passenger transportation, special types of passengers, and passenger compensation
Passenger ticket and conditions of carriage
Baggage transportation
Fare calculation in detail with full explanation of the dynamic nature of the fares.