About the Book

The objective of this book is to give would-be workers in the commercial side of the airline industry the basic knowledge and tools they need to kick-start their careers.

The book is mainly talking about what you need to know at the entry level to a traditional airline or a travel agent dealing with airlines. It begins with a general description of the commercial and legal framework in which airlines operate and continues into details of frontline operations. The main topics discussed in the book are:

• The legal and the commercial framework of airline operations
• Passenger transportation, special types of passengers, and passenger compensation
• Passenger ticket and conditions of carriage
• Baggage transportation
• Fare calculation in detail with full explanation of the dynamic nature of the fares.